Privacy Policy

1. Data Controller

TeleMed Soluciones BPO S.A.S. (NIT 900.100.737-3), a company legally incorporated under the laws of the Republic of Colombia, with principal offices in Medellín, Colombia, is the data controller responsible for personal data collected through www.telemed.com.co and through its BPO (Business Process Outsourcing) services.

For any privacy-related questions, contact us at: privacidad@telemed.com.co

2. Legal Framework

This Privacy Policy is governed by Colombian Law 1581 of 2012 (Personal Data Protection Act), Decree 1377 of 2013, and any amendments thereto. For services provided to clients in the United States, TeleMed also complies with applicable HIPAA (Health Insurance Portability and Accountability Act) requirements regarding Protected Health Information (PHI).

3. Personal Data We Collect

3.1 Data you provide directly

• Full name
• Email address
• Phone number
• Job title and organization name
• Information submitted through contact or quote request forms

3.2 Data collected automatically

• IP address
• Browser type and version
• Pages visited and browsing duration
• Device type and operating system
• Cookies and similar tracking technologies (see Section 9)

4. Purposes of Processing

TeleMed processes your personal data for the following purposes:

• Responding to your information, quote, or support requests
• Managing contractual relationships with clients and suppliers
• Sending commercial communications about our services (with your prior consent)
• Complying with legal and regulatory obligations
• Improving our services, website, and user experience
• Conducting statistical analysis and internal management reporting
• Preventing fraud and ensuring platform security

5. Legal Basis for Processing

Processing of your personal data is based on:

• Your explicit consent, given when completing forms on our website
• Performance of a contract to which you are a party
• Compliance with TeleMed's legal obligations
• TeleMed's legitimate interests in improving its services and communicating with prospective clients

6. Data Sharing and Transfers

TeleMed may share your personal data with:

• Technology providers acting as processors on behalf of TeleMed, under confidentiality and data protection agreements
• Business clients in connection with contracted BPO services, where strictly necessary
• Government or judicial authorities when required by law

We do not sell, rent, or trade your personal data to third parties for advertising purposes.

7. International Data Transfers

In the course of providing nearshore BPO services, certain data may be accessed from or transmitted to the United States. TeleMed ensures such transfers are carried out using appropriate safeguards as required by Colombian law, including standard contractual clauses and adequate technical and organizational measures.

8. Your Rights

As a data subject, you have the right to:

• Know, update, and correct your personal data
• Request proof of the consent you provided
• Be informed of how your data is used
• File complaints with Colombia's Superintendencia de Industria y Comercio (SIC)
• Revoke consent and/or request deletion of your data, where applicable
• Access your personal data free of charge

To exercise any of these rights, send your request to: privacidad@telemed.com.co. We will respond within the timeframes established by Colombian Law 1581 of 2012.

9. Cookies and Tracking Technologies

Our website uses first-party and third-party cookies to:

• Ensure the proper functioning of the website
• Analyze traffic and user behavior (Google Analytics)
• Remember your navigation preferences

You may configure your browser to reject cookies or to alert you when cookies are being sent. Refusing essential cookies may affect the functionality of the site.

10. Data Security

TeleMed implements technical, administrative, and physical measures to protect your personal data against unauthorized access, loss, alteration, or disclosure. These measures include encryption of data in transit and at rest, role-based access controls, periodic staff training, and security audits.

11. Data Retention

We retain your personal data for as long as necessary to fulfill the purposes described in this Policy and as required by Colombian law. Commercial contact data is retained for the duration of the business relationship plus an additional period of five (5) years, unless otherwise required by law.

12. Changes to This Policy

TeleMed reserves the right to update this Policy at any time. Material changes will be communicated via the website or by email. The current version will always be available at www.telemed.com.co. The date of the last update appears at the top of this document.

13. Contact

Data Protection Officer:

TeleMed Soluciones BPO S.A.S.

Email: privacidad@telemed.com.co

Website: www.telemed.com.co

Address: Medellín, Colombia