Legal Notice

1. Website Ownership

This website (www.telemed.com.co) is owned and operated by TeleMed Soluciones BPO S.A.S. (NIT 900.100.737-3), a company legally incorporated under the laws of the Republic of Colombia, with principal offices in Medellín, Colombia.

2. Acceptance of Terms

By accessing and using this website you fully and unconditionally accept the terms set out in this Legal Notice. If you do not agree with any of these terms, please refrain from using the site.

3. Purpose of the Website

This website is intended to inform visitors about the Business Process Outsourcing (BPO) services provided by TeleMed, including patient communication, appointment scheduling, front-office support, billing assistance, and digital transformation, primarily targeting healthcare organizations in Colombia and the United States.

4. Intellectual Property

All content on this website – including but not limited to text, images, logos, graphics, icons, videos, graphic design, source code, and structure – is the exclusive property of TeleMed or its licensors and is protected by Colombian and international intellectual property laws.

The following are expressly prohibited:

• Reproduction, in whole or in part, of any content without prior written authorization from TeleMed
• Distribution, modification, transmission, or commercial use of any content
• Systematic extraction or reuse of any part of the website

5. Permitted Use

Users may access the website for personal and informational purposes. The following uses are strictly prohibited:

• Infringing any intellectual or industrial property rights
• Acting contrary to applicable law, morality, or public order
• Transmitting viruses, malware, or other harmful code
• Causing damage to TeleMed's or third parties' IT systems
• Any commercial use not expressly authorized by TeleMed

6. Accuracy of Information

TeleMed makes reasonable efforts to keep website information current and accurate. However, it does not guarantee the accuracy, completeness, or currency of any content at all times. The information published is for informational purposes only and does not constitute legal, medical, financial, or any other type of professional advice.

7. Limitation of Liability

To the fullest extent permitted by applicable law, TeleMed shall not be liable for:

• Direct, indirect, incidental, or consequential damages arising from the use or inability to use the website
• Interruptions, technical errors, or unavailability of the site due to causes beyond its control
• Content on third-party websites linked from this site
• Decisions made based on information published on the site

8. Hyperlinks

This website may contain links to third-party websites. TeleMed has no control over such sites and assumes no responsibility for their content, privacy policies, or practices. The inclusion of a link does not imply endorsement or affiliation with the linked site.

9. Service Availability

TeleMed does not guarantee continuous, uninterrupted availability of the website. It reserves the right to suspend, modify, or discontinue the website temporarily or permanently, with or without prior notice.

10. Governing Law and Jurisdiction

This Legal Notice is governed by the laws of the Republic of Colombia. Any disputes arising from the use of this website shall be submitted to the competent courts of the city of Medellín, Colombia, and both parties expressly waive any other jurisdiction that may apply.

11. Modifications

TeleMed reserves the right to modify this Legal Notice at any time. Changes will take effect upon publication on the website. Continued use of the website after changes are published constitutes acceptance of the updated terms.

12. Legal Contact

For legal inquiries related to this website:

TeleMed Soluciones BPO S.A.S.

Email: legal@telemed.com.co

Website: www.telemed.com.co

Address: Medellín, Colombia